Now with the development of economy and the progress of society, various products have appeared in the market, not only physical products, but also the number of software products has greatly increased. Then the CRM customer management system we want to introduce to you today is an advanced management model and an indispensable platform for many enterprises. Therefore, today's editor will lead us to have a deeper understanding of this product and let us know what its functions are.
CRM system is a set of advanced products. Its success depends on strong technical and tool support and is an indispensable platform for implementing customer relationship management. It is mainly based on network, communication, computer and other information technologies to achieve seamless connection between different departments, coordinate managers to better complete customer management tasks and maintain valuable customers. What are the specific functions of CRM system? Let TCT Consulting introduce you one by one.
First, Customer Resource Management.
Support batch import of customer data, multi-contact management, customer ranking, conditional search, etc. It can enable the superior to quickly and timely query the data in the next episode, strictly control the scope that the salesman can view, and prevent the occurrence of data leakage and other situations.
Second, Check IN.
If there is a salesman who needs to go out, he can be ranked directly in the system. The system will be automatically entered, which saves the trouble of paper grade, and can be conveniently compared, which is convenient for management personnel to check and guide, and is convenient to strengthen the communication between higher and lower levels.
Third, Document Management.
The main goal is to archive the documents to the corresponding customer names, and then it is convenient for business personnel and customers to refer to the meaningful electronic documents for later reference at any time. In addition, the CRM system also saves some solutions or public information as a knowledge base, which is very convenient for extraction
Fourth, Employee Management.
The most important thing in the enterprise is the staff management. The staff center will ask every salesman to submit the work plan every week, so that the management can know the work of the subordinate at a glance.
Then this is all of CRM function that we bring together , do you feel more understanding? If you are interested with it, welcome to our official website for enquiries, there will be more advice for you.